When does my equipment ship?
Once your payment clears and your shipping address is confirmed, equipment ships within 3–5 business days. You'll get tracking automatically in your dashboard the moment it's on its way.
Do I need to bring anything to the weekend?
Just yourself, a phone, a laptop if you have one, and 2–3 outfit changes. We provide all production equipment, lighting, audio, software access, and setup help.
What if I can't make a specific day?
Email production as soon as you know — we'll work out makeup sessions or roll you to the next cohort with no penalty as long as we have 7+ days notice.
Is the equipment really mine to keep?
Yes. The equipment is yours outright on completion of the weekend. If you're on a payment plan and don't complete payments, equipment must be returned in original condition or the balance is owed in full.
How do payment plans work?
All payment plans are auto-charged by Stripe on schedule. Cards on file are charged on day 1, then at the next due date. If a card fails, you get 3 days to update payment before the seat is paused.
Can I get a refund?
Full refund within 7 days of purchase if no equipment has shipped. Once equipment ships, refunds are pro-rated against equipment cost. Spotlight tier non-refundable within 14 days of cohort start.
What happens on the listings platforms after the weekend?
Your profile goes live on both 100Shoutouts.com and HireRealityStars.com within 24 hours. Brands and buyers find you there. Bookings are paid through escrow within 7 business days of buyer approval.
Do I need an LLC or business setup?
No. You can earn as an individual. We send you 1099-NEC tax docs if you earn $600+ in a calendar year through the platforms. We recommend setting up an LLC once you cross ~$5K/mo but it's not required.
When are the two check-in calls?
Day 7 and Day 21 after your weekend ends. You'll get calendar invites to book your slots. Each call is 30 minutes, 1-on-1, with a senior producer.
Can I bring a friend or partner?
The weekend is 1 seat per registration. If a friend wants in too, they need their own seat — but we run referral incentives for graduates, so check with the team about credits.